Judo Bank partners with Engagement Banking Fintech Backbase to Enhance Digital UX

Backbase, a leading digital banking platform provider, has announced its partnership with Judo Bank is now live. Judo Bank, Australia’s purpose-built challenger bank, has selected Backbase’s Engagement Banking Platform (EBP) to create innovative digital experiences for its small and medium-sized business (SME) banking and term deposit customers.

By adopting Backbase’s EBP, Judo Bank aims to enable its relationship bankers to spend more quality time with customers. The platform will also allow for monthly releases of additional features in the future.

Judo Bank sought a digital platform capability that embraced strong design and security principles, with a focus on customer-centricity. Backbase was selected after an extensive search, and the build commenced in 2022.

Judo Bank’s unique, modern, and cloud-based technology stack follows adaptive technology principles. Its purpose is to empower bankers and customers to build strong relationships. This approach has contributed to Judo Bank’s impressive growth, with a lending book of over $9 billion and a deposit book over $6 billion, serving more than 35,000 customers.

Lisa Frazier, Judo Bank’s Chief Operating Officer, expressed excitement about the partnership with Backbase, stating that it will enhance their high-tech, high-touch model. The new digital experience will provide SME customers and bankers with essential tools to support their businesses and complement the exceptional service they receive from Judo Bank’s relationship-led bankers.

Iman Ghodosi, Managing Director of Backbase ANZ, acknowledged the importance of the partnership and the opportunity to empower SME business owners with digital experiences related to their Judo portfolio.

The collaboration between Backbase and Judo Bank is set to revolutionize digital banking and deliver innovative solutions tailored to SMEs, solidifying both companies’ positions in the market.

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